Australia
"INSIDE provides us with insights into the tastes and buying habits ... to provide high touch and personalized service."
MoreOur Results
- INSIDE allows operators to guide customers on the website
- INSIDE allows operators to manage pain points early on
- INSIDE helps prevent customer dissatisfaction
- Increased customer inquiries
- Increased conversion rate
- Reduced overall operator handling time
- 25 times more online conversions with proactive chat
"We've had many more requests as far as trip quotes. We've gotten a lot better at acquiring the data we need and filtering it to see the best way to contact a customer after they've left the site. There have been a lot of leads from using INSIDE. Frequently asked questions that clog our phone queues now only take a few seconds, whereas they used to take a few minutes after waiting on hold."
Jen Helsper
Marketing & Communications Specialist
at Contiki
More Success Stories
"Powerfront are phenomenal partners for us - we can depend on you. INSIDE is not just another tool, it is a huge part of our business."
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"INSIDE allows us to implement old-fashion customer service strategies online, which is exactly what we have done. And it has delivered results."
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